Employee Engagement is Key to Retention

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In an interview with Forbes contributor Shep Hyken, Dr. Paul Warner, PhD, identifies why employee engagement is the single most important factor to retaining both workers and customers. Dr. Warner says, “Employee engagement is an aspect of the overall employee experience describing the psychological needs employers must meet if they want employees to perform well in the roles”.

Companies must invest in the satisfaction of their workforce if they want to get serious about retaining their best workers. Read more.